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NOTICE
As a family-first company, we are committed to doing the right thing to prevent the spread of COVID-19. Due to a COVID-19 Stay at Home order for the City of St. Louis and national social distancing guidelines, our offices are closed through April 30, 2020. If you have concerns or questions about an order or know your school is closing, please contact us at service@booksource.com and we will respond as quickly as possible.

Home > Customer Care > Frequently Asked Questions
Frequently Asked Questions
Booksource makes it easy to build, grow and organize your classroom library. From the Common Core State Standards to custom collections of authentic, leveled literature, Booksource offers the most extensive selection of books. With more than 30,000 titles, Booksource makes it easy to match trade books to your curriculum.
Doing business with Booksource includes a comprehensive list of services and benefits unmatched in the industry. It's what we call The Booksource Advantage.
Yes, we’re happy to help you select the best titles to meet your needs. Learn more about Booksource's Custom Book List service.
We have an experienced, knowledgeable service team ready to help you with any questions you may have. Booksource Customer Care is available via service@booksource.com. You can speak to us directly at 800.444.0435 from 8 a.m. to 5 p.m. Central or fax us at 800.647.1923.
No, there is no minimum purchase required. However, only orders of $150 or more qualify for free standard shipping.
Booksource accepts Visa, MasterCard and American Express. Checks are also accepted. To receive terms of net 30 days, please provide an authorized school purchase order or letter of guarantee.
Booksource offers free shipping via UPS Ground Service within the continental United States on all orders over $150. Orders totaling less than $150 will incur a $9.99 shipping fee. Additional shipping fees will apply to orders shipping to Alaska or Hawaii, regardless of order total.

At this time, we are unable to ship to residential addresses. Please provide a school or business shipping address when placing your order.

Your order will be entered within 24-48 hours, and you will receive an email confirmation with your order number. Most Booksource orders ship within three weeks, depending on order size and any special processing needed (set sorting, labels, etc.). You will receive backorders within 60 days.

Yes, Booksource accepts orders from schools, districts and institutions located outside the United States. If you are affiliated with a school outside the U.S., contact Booksource Customer Care at international@booksource.com for questions, additional information or to request a quote.
  • International orders must be prepaid by check, wire transfer or credit card (Visa, MasterCard or American Express).
  • Booksource will include free shipping to freight forwarders or consolidators in the continental U.S.
  • Direct shipping is available to Canada. Appropriate shipping, taxes, and duties will be charged. These charges will be provided with a price quote prior to the order being placed. For more information please contact international@booksource.com.
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Books may be returned within 30 days. Returned items must be unused and in a condition allowing them to be resold.Turtleback Books cannot be returned unless flawed. Books with attached labels cannot be returned.
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For the Tax ID Number, download a copy of Booksource's W-9 form.
Yes, Booksource collections are only available through Booksource. Download a copy of Booksource's Sole Source Letter.
Yes, RIF customers can place orders via Booksource.com. When you sign in under your RIF account, you’ll be able to see Booksource's special RIF discount throughout Booksource.com.
Please contact us at 800.444.0435 or bids@booksource.com so we may discuss your specific needs.​
Most schools are tax exempt. However, if your school or district is located in California, North Carolina or Washington, your order is subject to tax. Please contact Customer Care at 800.444.0435 if you are located in one of these states but have a special exemption status. If you are not affiliated with a school or district, your order may be subject to applicable sales tax.
Booksource bills and ships to school and district addresses only. Please provide your school or district address when selecting the shipping address for your quote or order. We are happy to hold your order until you can receive your books. Contact us at service@booksource.com to discuss your delivery needs.